FAQs

How i can contact Simple mission?

You can email us at shop.picksmart@gmail.com where our customers services team will be happy to help you with whatever you need!

Do you ship world wide?

Yes

Where do you ship from?

We ship from China.

Can i change or cancel my order?

As we aim process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering.All request after this time will be denied. Your order can be returned for a full refund after it is receive.

What payment methods do you accept?

We accept all major credit cards(VISA ,Mastercard,AMEX) and PayPal payment.

When will my order be processed?

All orders are handled and shipped our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekend.

How long will take to receive my order?

Due to high demand, orders may take between 7-15 business days to arrive.

What if i don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible 

for a full refund.

Will i be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and relatet customs fees may be charged by your local customs office. Payments of these charges and taxes are your responsability and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charge, please contact your local  custom office.

How do i return an item?

Please contact us at shop.picksmart@gmail.com

What if the item(s) i received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing,and/or defective. Please include your order number, photographs of the items(s)  and all related references upon receiving you package. We will do our best to resolve your case as soon as possible.

When will i receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card , refunds will be send to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here is what do to- Contact the bank/credit card company. It may take some time before the refund is posted to your account.